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Welcome To FireFoxExprex Logistics transportation Services!
FAQ
FAQ
Discover FAQ from here
Q1. How do I track my shipment?
You can track your shipment by entering your tracking number in the tracking field on our homepage and clicking “Track”. Your shipment’s current status and location will be displayed instantly.
Q2. Where can I find my tracking number?
Your tracking number is sent to you via email or SMS after your order is confirmed. It can also be found in your order confirmation receipt.
Q3. How often is tracking information updated?
Tracking information is updated in real time or at regular intervals as your shipment moves through different checkpoints.
Q4. What should I do if my tracking number is not working?
If your tracking number is not working, please double-check for typing errors. If the issue persists, wait a few hours and try again, or contact our support team for assistance.
Q5. Why hasn’t my tracking status changed ?
Tracking updates may be delayed due to customs clearance, weather conditions, or transit delays. Please allow some time before checking again.
Q6. What should I do if my package is delayed?
If your package is delayed beyond the expected delivery date, please contact our support team with your tracking number for further investigation.
Q7.Can I change my delivery address after shipment?
Address changes may be possible before delivery, depending on the shipment status. Please contact customer support as soon as possible.
Q8. How do I know when my package has been delivered?
Once your package is delivered, the tracking status will update to “Delivered”, and you may receive a confirmation notification.
Q9. Is my tracking information secure?
Yes, we use secure systems to protect your tracking data and ensure your information remains private.
Q10.Who do I contact for tracking issues?
For any tracking-related issues, you can contact our customer support team via email, phone, or live chat.